The following
are answers to some of our most commonly asked questions. For additional help,
visit our online customer service, email us at orders@backstageflowers.net
or call us toll free at 800-284-9146 (local call 972-644-6666.)
 What
are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any delivery charges or tax?
What
about substitutions?
What
about orders going outside of the U.S.?
How
do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?
What are you hours?
We are open Monday through Friday, 9:00 am to 5:30 pm. We are open Saturday
from 9 am to 3 pm. We are closed on Sundays.
How can I contact you?
You can also email us anytime at comments@backstageflowers.net
or call us from anywhere at 800-284-9146. If you are in our area, you can reach
us at 972-644-6666. You can also contact us via our online customer service, just
click here. For questions regarding an order, please have your Netticket number
available.
Can you deliver my order today?
Place you order by noon (CST) for same day delivery. After 12:00 pm (CST)
your order will be delivered the following day.
How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express
and Discover. If you have an account with our shop you may pay by entering your
account number when ordering.
Are there any delivery charges or tax?
All orders are subject to tax of 8.25%. Orders for delivery in our local
area will be charged $9 to $15 for delivery based on the recipient's delivery location. Orders outside our local area will be charged
$10 for delivery and wire charge.
What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available
regionally. Where they are not available, the closest substitute will be used.
Some plants are only available during certain seasons or in certain regions. In
such case, we will substitute the closest type of plant at an equal or higher
value. Some containers may not be readily available, especially during holidays;
in such cases a similar container will be used. If you do not want any part of
your order substituted as needed, please mention this when ordering.
What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least
24 hours before your requested delivery date. There are special conditions and
pricing that applies to international orders.
How do I cancel my order?
To cancel your order, please call us at at 800-284-9146 or 972-644-6666.
Have your Netticket number available for us to facilitate your request quickly.
Is the arrangement in the photo exactly what will
be delivered?
Each bloom is unique, therefore no two arrangements will be exactly identical.
The style, types of flowers, arrangement of the flowers and container will be
the same or similar (see "What about substitutions?" above). The photos
are provided as a guide for you and the designer of your arrangement.
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